In collaboration with the Capital City Organization Development Network (CCODN), we're excited to announce this interactive event! We'll explore the basics of design thinking and ways we as change management professionals can apply design thinking principles in our work.

Our guest will be Heidi Munc, Vice President of User Experience at Nationwide in Columbus, Ohio

Heidi is a user experience expert and creative problem solver. With over 20 years of experience, Heidi has successfully demonstrated the value of using design thinking to solve business problems in large organizations. She is a tireless advocate for both user-centered design and the power of leveraging the design process to solve large complex problems.

As VP of User Experience, Heidi has assembled and led cross-functional teams that align business goals with user goals and deliver great user experiences. Heidi and her team are accountable for experience strategy, design research, and creative for both digital and non-digital channels and touchpoints used by consumers, agents, advisors, call center representatives and other internal associates across the Nationwide Enterprise. Her team not only improves experiences, but products and services as well.

Recently, Heidi’s team lead the creation of the customer experience framework that is being rolled out to the enterprise to unite associates in delivering an improved customer experience in the moments that matter most.

Prior to Nationwide, Heidi led design teams at AOL and Netscape, and worked for several mid-sized digital agencies.

Heidi graduated cum laude from The Ohio State University in Columbus, Ohio.